Frequently Asked Questions
Everything you need to know about your Moleskine orders and products.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
You can return any unused product in its original packaging within 30 days of receipt. Please note that personalized items are non-returnable unless they arrive damaged.
Can I personalize my Moleskine notebook?
Yes, we offer custom embossing services for many of our notebooks and planners. You can add names, initials, or short phrases during the product selection process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods depending on your shipping destination.
Do you offer international shipping?
Yes, Moleskine ships to over 60 countries worldwide. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.
How do I care for my leather Moleskine products?
To maintain the quality of your leather items, avoid prolonged exposure to direct sunlight and moisture. Clean gently with a soft, dry cloth and use specialized leather conditioners if necessary.